Typical week in Sales and Lease retail-
A co-worker shows up all whacked out. A wee bit tough to work when sleepless for 4 days where the only 'nourishment' he received was crystal meth... beauty... guess I get to make deliveries and run the non-payments this week...
Visiting one of our wonderful non-paying customers who we've been visiting daily for the last couple of months because of his refusal to pay on the living room furniture he was leasing from us we pull up in our truck as he's chillin out front of his ghetto apartment.
He begins to rant and rave and my partner gets 911 on the phone. As soon as 911's dispatch pick up my partner begins explaining the situation. Our valued customer then screams that he's going to put his pistol in my partner's mouth and blow his head off loud enough for dispatch to hear. Not a brilliant move moron.
Approximately 1 minute later the cops scream down the street. (They had just completed a drug bust 2 blocks away and were already amped up) In no time there are 8 cop cars surrounding the shanty, some pointing assult rifles at the front door we were trying to pull the couches out of. Not so sure the cops were happy to see such 'persistent' collectors.
Hey, there's a reason my store has the lowest Charge-Offs in the Region.
Walked into my store one day and was swung at by a psychotic chick who we refused to deliver to because of sketchy information on her lease application. She claimed I told her to 'shut the F@*k up' while she was dropping F-bombs all over my store. In REALITY I was speaking on my cell phone with my wife and had those words escaped my lips while on the phone with my lovely wife- I would not be here today to relay these wonderful stories.
In other words, this psychotic chick was off her meds.
Upon review of the video tape we rewound and watched over and over again in all its hilarity as she swung and missed, the smirk on my face was priceless. I kinda wish she nailed me!
I visited another customer who requested a payment pickup because his truck was stolen. When I knocked on the door he cracked it open just a bit and his eye darted back and forth over my shoulder. Great, that's a good behavior.
He opens the door and waves us in quickly. Behind his back is what looked like a small chrome 38. He told me he was late because some guys were out to get him and they stole his truck and his tools and he's worried that they're going to shoot him next... lovely... 'Have a Merry Christmas
' I said as I wrote up a receipt. He replies with the brilliant remark to be careful out there when he slams the door behind me.
Yes, this is just another day at the store...
...a store I'm going to be taking over in a couple of weeks as GM.
But the topper was when my Customer Accounts Mgr's 2 year old showed up at the end of a long day and hurled 2 lbs of macaroni and cheese on our showroom floor. SWEET!
Actually it was just the comic relief we needed because I laughed for a good hour, hurting my cheeks and stomach. To see a stream of hot chewed macaroni's in half digested cheese sauce projected for at least three feet was just the way we wanted to have our week end...
I love this job!